Full description of the MC procedure on processing complaints and appeals is available here 

 

You can send your complaints or appeals on the following contacts:

 

by email - This email address is being protected from spambots. You need JavaScript enabled to view it. 

by regular mail - 121609, Russia, Moscow, Osennyaya str. 17, block 1, suite 1, room 146

personally to the Moscow office - Vasilisy Kozhinoy str. 1, office 17